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Refund and Cancellation Policy

Last updated: 9 August 2026

This Refund & Cancellation Policy explains how subscription changes, cancellations, and refunds work for Skolox paid plans. It applies together with our Terms of Service and Privacy Policy.

Skolox offers a FREE Forever plan for eligible schools within published limits. Paid plans (for example, Basic, Advance, and Pro) add capacity and features as described on https://skolox.com/ and in your account at Manage subscription.

1. FREE Forever plan

  • The FREE Forever plan has no subscription fee and no expiry date while you remain within plan limits and comply with our Terms.
  • No credit card is required for the free plan where offered.
  • “Cancellation” of a free plan generally means you stop using the Service or delete your school/account according to in-app options; there are no subscription charges to refund.

2. Paid subscriptions overview

  • Paid plans are typically billed on a recurring monthly basis (or as shown at checkout) in PKR.
  • Payment is currently handled through manual payment steps shown during checkout — not all online card or gateway options may be available.
  • After you submit payment proof, our team verifies payment before activating or extending your subscription. Order history is available at Manage orders.
  • Promotional discounts (for example, Early Birds — 50% OFF with code EARLYBIRD) apply only to eligible plans and periods stated in the offer. Discounts cannot be combined unless we explicitly allow it.

3. Upgrading your plan

  • You may upgrade when you need more students, features, or limits via billing plans or checkout flows in the app.
  • When you upgrade, we may charge the difference or start a new billing period according to the instructions shown at checkout.
  • Upgrades take effect after successful payment verification unless we state otherwise (for example, immediate feature unlock upon approval).

4. Downgrading your plan

  • You may move to a lower paid plan or to the FREE Forever plan if your usage fits within the new plan’s limits.
  • Before downgrading, ensure your school is within the new plan’s limits (students, staff, storage, modules, messaging quotas, etc.). If you exceed limits, some features may be restricted until you adjust usage or upgrade again.
  • Downgrades typically apply at the start of your next billing period unless the app or our team confirms an earlier effective date. We do not guarantee prorated credits for unused time on a higher plan when downgrading, unless required by law or explicitly stated at checkout.

5. Cancellation of paid subscription

You may cancel a paid subscription by:

Effect of cancellation:

  • Unless we state otherwise, cancellation stops future renewal charges. You may retain paid features until the end of the current paid period that you already paid for.
  • After that period ends, your school may revert to the FREE Forever plan (if eligible) or operate under free-tier limits, or access to paid-only features may be limited.
  • We do not delete your school data immediately upon cancellation; retention follows our Privacy Policy and product settings. You are responsible for exporting records you need before downgrading or leaving the platform.

6. Refund policy

Because subscriptions are often activated after manual payment verification, refunds are handled as follows:

6.1 General rule

Subscription fees for Skolox paid plans are generally non-refundable once the subscription period has been activated, except where:

  • We are required to provide a refund under applicable consumer law;
  • We duplicate-charged you or made a clear billing error;
  • We explicitly promise a refund in writing for a specific promotion or situation.

6.2 Before activation

If you paid but your subscription has not yet been activated, contact us promptly. If verification has not completed, we may cancel the order and arrange a refund or credit according to the payment method used.

6.3 After activation

If you cancel mid-period, we normally do not refund unused days or partial months unless required by law or at our discretion for exceptional cases (for example, prolonged Service outage caused solely by Skolox).

6.4 Promotional pricing

Early Bird and other promotional prices apply to the offer terms shown at purchase. Refunds, if any, are calculated based on what you actually paid, not the undiscounted list price.

6.5 Chargebacks and disputes

If you dispute a payment with your bank without contacting us first, we may suspend the account while the dispute is resolved. Please email [email protected] so we can help quickly.

7. Failed or rejected payments

If payment proof is incomplete, incorrect, or not received, we may delay or decline activation. You may submit corrected proof or choose a different plan. No subscription benefits apply until payment is verified and the order is marked active in orders.

8. Account closure

Closing your Skolox user account or deleting a school may be separate from canceling a paid subscription. Cancel paid renewal first if you want to avoid future charges. Data handling after closure is described in our Privacy Policy.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted on our website or communicated through the Service where appropriate.

10. Contact for billing, refunds, and cancellation

When contacting us, include your school name, the email on the Skolox account, and any order reference from your billing orders page so we can respond faster.